Refund policy

The provisions of this article only apply to consumers who purchase articles online.

The consumer has the right to withdraw from the contract within a period of 14 calendar days without giving any reason.

The withdrawal period shall expire 14 calendar days after the day on which the consumer acquires physical possession of the goods.

In order to exercise the right of withdrawal, the consumer must inform our customer service department of his decision to withdraw from the contract by means of an unequivocal statement.

The consumer must return the goods without undue delay and in any event no later than 14 calendar days from the day on which he communicates his decision to withdraw from the contract. The customer service department shall provide the customer with the necessary documents and instructions to return the goods.

The cost of returning the goods is EUR 4.95, which shall be borne by the consumer and will be withheld from a refund.

The consumer must return the articles in their original condition and packaging, with all labels and tags attached, with all accessories supplied, unwashed, unworn, without any damage or stains. All returned items will be carefully examined. Returned items may have been fitted, but may not have been used. If an article has suffered a decrease in value due to the use of the customer, this will be charged to the customer.

If the consumer withdraws from the contract, we will reimburse the customer within 14 calendar days after all returned goods have been received, or from the moment the consumer has proved that he has returned the goods. Delivery charges will not be refunded.

The consumer will be reimbursed using the same means of payment as he used to carry out the original transaction.

The consumer may not exercise the right of withdrawal for gift vouchers.